Shaw to Telus TV and Internet Switch – Frequently Asked Questions
Do you have questions about the upcoming transition from Shaw television/internet to Telus television/internet? Here are some answers to the most frequently asked questions. Cick the plus sign on the left of the question to see the answer.
What do you do if you don’t know what to do?
Call Nik! He is here for you! 604.851.4006
What’s happening?
Why are Menno Apartments switching from Shaw to Telus for television and internet?
Our bulk agreement contract with Shaw has come to an end. When we sought quotes from alternate service providers, Telus provided a very competitive quote. Their quote included putting in wi-fi in ALL of the apartment buildings and suites. This is something that was not possible prior without significant cost to Menno Place for infrastructure.
In addition, Telus will be providing residents with senior-friendly remote controls and Information TV (much like when you turn your TV on in a hotel) that will enable Menno Place to share the day’s activities, meals and important messages with each resident on their home TV. There will also be a tablet provided to each apartment suite so that residents can try out the internet (with lessons) without any cost.
Who needs to switch to Telus for cable and internet?
All residents need to make this switch. Effective March 1st , Telus will take over the wiring in the buildings and will be the only provider for cable and internet.
Will I get help making the switch from Shaw to Telus?
Yes! During the last 2 weeks of February, Telus ambassadors and Menno Place staff will be going to each suite to assist you in the transition. At that time, you will receive lessons on how to use the Telus TV system.
When is this happening?
By March 1st, all of the apartment suites at Menno Apartments will switch from Shaw to Telus for cable television and internet.
Questions about Telus Cable TV in Menno Apartments
Will the television be high-definition?
Yes! The channels will be high-definition and will display on televisions that are high-definition enabled.
Will the channels be the same?
The channel numbers will be different, but the same channels that you watch will be available. We will provide you with a new TV Channel directory to help you find your favorite channels.
What if I have an additional contract with Shaw or another provider for internet, extra TV channels or an extra cable box (2 TV’s)?
Cancel any additional services from Shaw or any other internet provider, effective Feb. 28th. If you have specific questions about your contracts, we will help you. We have handed out a page for you to complete that will identify any issues that may need special support in the transition.
What if I want a 2nd cable box so I can watch TV on 2 televisions?
You can purchase a 2nd cable box for $168 before March 1st. After that, there will be an additional installation charge.
What do I do with my cable box(es)?
When the switch is made in your apartment, we will take the cable box and return them to Shaw. If you have two cable boxes, fill out the special support and we will help label your boxes to ensure we have a record that they were returned.
Can I customize my channels?
If you are currently customizing your television channels by subscribing to extra channels, such as the German channel, you can do this with Telus as well. The cost will be similar. For example, the German Kino Plus channel on Telus is $7/month.
Click here to see all the channels and their monthly pricing: Telus Channels
Will I get a PVR to record my television shows?
Yes! You will have the same capabilities that you currently have.
Questions about Telus Internet at Menno Apartments
Will everyone get the internet / wi-fi in their apartment suites?
Yes! Telus is making it possible to have wi-fi in all of our apartment buildings and in every apartment suite.
How much with the internet / wi-fi cost?
All suites will have wi-fi and all residents will start with free wi-fi for the first eight months. Each apartment suite will receive a tablet (at no cost) that will allow you to access the internet. There will be lessons for you to learn to use the tablet if you wish. After that, those who wish to continue with internet and wi-fi in their suite will be charged $30/month.
Should I cancel internet that I get through another provider or through Shaw?
Yes. This should be done effective February 28th.
Is there anything I should do about my email address to prepare for the switch?
Yes. If you have an email address @shaw.ca, you will no longer be able to use this email address. We can help you to save/download all of your contacts, create an @gmail.com account and send an email to all your friends & family informing them of the email address change. Let us know!
- How to export contacts from Shaw email – Click Here
- How to create a Gmail account – Click Here
- How to import contacts into a Gmail account – Click Here
What do I do if I have a contract and there is a penalty fee to cancel my internet?
Let Nik know about this. We are here to help with the transition, including the costs.
Pavilion Only – Shaw Telephone
What do I do if Shaw or another provider is providing me with telephone service?
Nothing. Keep your contract for telephone and keep using the same service. We are not changing telephone providers.
