Menno Place Memo
To: All Residents, Staff & Families of Menno Place
Re: UPDATE: COVID-19 Exposure in Primrose Gardens & Terrace West Independent Living Apartments
Date: Monday, August 24th, 2020 1:30pm
On Friday, August 21st, Menno Place notified residents, family, and friends of a COVID-19 exposure in Primrose Gardens and Terrace West Independent Living Apartments. Read the Aug. 21 Memo here.
The exposed residents and their families have all been contacted and advised. Residents were swabbed on Saturday and all results have come back negative for COVID-19. We are cautiously optimistic as false negatives are possible among the elderly. We are monitoring symptoms and the situation closely.
Thank you for your prayerful support and for honouring our request to halt visits and deliveries on the Menno Place campus over the weekend.
At this time, we are asking ALL residents of Primrose Gardens, Terrace West AND Terrace East to abide by an isolation period until the morning of August 30th.
This means:
- Staying in your apartment.
- Meals will be delivered to your apartment.
- All hair appointments have been cancelled.
As Terrace East Assisted Living Apartments are connected to Terrace West Independent Living Apartments, we are asking those residents to also abide by this isolation period out of an abundance of caution.
Residents of Primrose Gardens, Terrace West, and Terrace East may continue to go to important medical appointments off-campus.
Registered Visitors of Primrose Gardens, Terrace West, and Terrace East must refrain from visiting or making deliveries to the campus until the morning of August 30th unless absolutely necessary.
Families and friends of residents in these facilities must wait until the morning of August 30th to resume outdoor visits.
To make arrangements for essential medical appointments, please contact Manager of Community Enrichment for Menno Place Apartments, Cheryl Dawes, at cheryl.dawes@mennoplace.ca or 604-851-4020. Essential grocery deliveries can be made with the receptionists.
Pavilion Independent Living residents may continue to have registered visitors and outdoor visits. Menno Home and Hospital Safe Social Visits will also continue as before.
We are grateful for the many messages of encouragement (like this one) that we received over the weekend:
“Thank you so much for all your careful work during these challenging times. I am praying for you. I have complete confidence that you are doing everything possible to keep the residents safe.”
Thank you for your cooperation and love for the residents and staff of Menno Place. We will continue to send necessary updates to the situation.
Karen Biggs
CEO, Menno Place
Have you found our Family & Friends website? For information and updates, go to: www.MennoPlaceLife.com
For information and discussion with others whose loved one lives at Menno Place, please ask to join the Menno Place Family & Friends Facebook Group.
FAQ’s:
How do I make essential grocery deliveries to my loved one until August 30th?
Essential grocery deliveries can be made 9am to 11:30am 7 days a week (on weekends, a phone number for dietary staff is posted on the outside door. Call and the dietary team will come to receive the groceries from you). Please remember to keep groceries “essential” until August 30th as to not overrun the receptionists. Primrose Garden grocery deliveries can be made at the main door with Brenda. Terrace East and Terrace West deliveries can be made at the Terrace East main door with Claire. If you use Save On or another grocery delivery service, deliveries also need to be during the hours mentioned above. Deliveries for Terrace East & West have to be made at the Terrace East main entrance.
My loved one lives in the Terrace East Assisted Living Apartments. If there was no COVID-19 exposure in Terrace East, why are they being asked to abide by the isolation period until the morning of August 30th?
Out of an abundance of caution. The Terrace East building is connected to Terrace West.
When will the rotating dining room schedule resume in Primrose Gardens, Terrace West and Terrace East?
Meals in the dining rooms in these buildings will resume after August 30th if there is no change to the situation. Residents will receive their invitations as before.
I have a Safe Social Visit booked with my loved one in Menno Home or Hospital. Should I reschedule my visit until after August 30th?
There has been no exposure to residents in Menno Home or Hospital. The Safe Social Visit sites are also in separate buildings from the exposure. You may keep your appointment if you are comfortable doing so.
If it is more than 24 hours before your appointment, you can reschedule quickly and easily by clicking on the ‘Change/Cancel’ button at the bottom of your appointment confirmation email. Please keep in mind that Safe Social Visits are on a rotating schedule through our units, and it may be several weeks until a time slot for your loved one’s unit becomes available again.
If you would like to cancel or reschedule and it is less than 24 hours before your appointment, please contact Life Enrichment Coordinator, Garry Janzen at garry.janzen@mennoplace.ca or 604-851-1332.
My loved one does not live in the exposed buildings. Why are you notifying me?
Out of an abundance of caution. It is important to us that you are aware of all COVID-19 related news.
Send a Christmas gift to your loved one at Menno Place!
/in Family and FriendsHere’s how you can safely deliver a Christmas gift to your loved one this year.
Menno Place in the News – Hiring Family as Temporary Workers
/in Family and FriendsOn November 17, 2020, Menno Home received the first positive COVID-19 test result. It was a resident. After 8 months of vigilant work to keep this virus out of our seniors campus of care, we began to see the impact of this virus. As more residents and staff became infected, it was evident that we would need to find more staff to support the increased needs and protocols – and to fill the gaps for staff who were pending results or found to be COVID-19 positive.
During the outbreak, staff is assigned to work on only one unit. A housekeeper may normally clean one unit in the morning and another in the afternoon. Now, they can’t go to the second unit, so we need extra hands on deck to carry out essential services like housekeeping, laundry and food services.
On November 28th, we asked families and close friends to apply for a temporary employee position as a Temporary Multi-Skilled Worker. This would enable the family members who deeply care to come into the building, provide assistance and safely see their loved one.
More than 50 family members have applied to do this additional supportive work. The first two Temporary Multi-Skilled Workers begin their work on December 3, 2020.
You can read or view news about this here:
News 1130
CTV News
COVID-19 OUTBREAK UPDATE: NOVEMBER 29
/in Family and Friends, NewsEncourage the Frontline Workers
/in Family and Friends, NewsTHREE COVID Positive Residents at Menno Home
/in Family and FriendsA third COVID positive resident was identified this morning. This resident also resides in Menno Home E2.
Two COVID-19 positive residents at Menno Home
/in Family and FriendsWe are sad to share with you that in spite of all the hard work we have done for the past 8 months, on November 17th, a COVID-19 positive result came back for one (1) resident in Menno Home E2.
A second COVID-19 positive resident in Menno Home E2 was identified on November 18th.
We are in close communication with Public Health and our Medical Director.
Families and Friends of Menno Place residents are encouraged to subscribe to the Family and Friends email newsletter and to the Family and Friends Facebook Group for updates.
We are confident in the strength and skill of our staff, God’s protection and the vigilance of infection control protocols which we continue to practice and audit.
To subscribe to the newsletter, send an email to Connect@MennoPlace.ca
Emergency Preparedness News at Menno Place – Earthquake Preparedness
/in Family and Friends, NewsSeniors Advocate Survey
/in Family and FriendsStaying Apart to Stay Safe: The Impact of Visitor Restrictions on Long-term Care and Assisted Living Survey
The Seniors Advocate of British Columbia has launched a survey to capture the effect that COVID-19 visitor restrictions have had on those who are living in Long Term Care (Menno Home & Hospital) and Assisted Living (Terrace East) and their loved ones.
The survey is open until September 30th and there are several ways for you to participate. Please view the invitation from the Office of the Seniors Advocate of BC HERE.
Or go directly to www.carehomevisits.ca to see how you can fill out the survey online, via mail or phone.
NOTE: This survey is only for residents and family members of MENNO HOME, MENNO HOSPITAL and TERRACE EAST.
MEMO: PG, TW & TE Isolation Period Lifted Sunday, Aug 30
/in Coronavirus, Family and FriendsMenno Place Memo
To: All Residents, Staff & Families of Menno Place
Re: Primrose Gardens, Terrace West & Terrace East Self-Isolation Period Lifted Sunday, August 30th, 2020
Date: Saturday, August 29, 2020
As of Saturday, August 29th, NO residents of Primrose Gardens and Terrace West Independent Living Apartments and Terrace East Assisted Living Apartments have tested positive or are exhibiting COVID-19 symptoms.
The self isolation period for these residents will be lifted on Sunday, August 30th, 2020 at 9:00am.
IMPORTANT REMINDERS:
Self-Screening Questions
Do you have new onset of any of these symptoms:
Do you have any of these risk factors?
Thank you for your patience and compliance during this self isolation period. If you have any questions, please contact Manager of Community Enrichment for Menno Place Apartments, Cheryl Dawes, at cheryl.dawes@mennoplace.ca or 604-851-4020.
All other protocols for Pavilion Independent Living and Long Term Care in Menno Home & Hospital remain unchanged.
Karen Biggs
CEO, Menno Place
P.S. Have you found our Family & Friends website? For information and updates, go to: www.MennoPlaceLife.com
For information and discussion with others whose loved one lives at Menno Place, please ask to join the Menno Place Family & Friends Facebook Group.
UPDATE: Isolation Period for Primrose Gardens, Terrace West & Terrace East
/in Coronavirus, Family and FriendsMenno Place Memo
To: All Residents, Staff & Families of Menno Place
Re: UPDATE: COVID-19 Exposure in Primrose Gardens & Terrace West Independent Living Apartments
Date: Monday, August 24th, 2020 1:30pm
On Friday, August 21st, Menno Place notified residents, family, and friends of a COVID-19 exposure in Primrose Gardens and Terrace West Independent Living Apartments. Read the Aug. 21 Memo here.
The exposed residents and their families have all been contacted and advised. Residents were swabbed on Saturday and all results have come back negative for COVID-19. We are cautiously optimistic as false negatives are possible among the elderly. We are monitoring symptoms and the situation closely.
Thank you for your prayerful support and for honouring our request to halt visits and deliveries on the Menno Place campus over the weekend.
At this time, we are asking ALL residents of Primrose Gardens, Terrace West AND Terrace East to abide by an isolation period until the morning of August 30th.
This means:
As Terrace East Assisted Living Apartments are connected to Terrace West Independent Living Apartments, we are asking those residents to also abide by this isolation period out of an abundance of caution.
Residents of Primrose Gardens, Terrace West, and Terrace East may continue to go to important medical appointments off-campus.
Registered Visitors of Primrose Gardens, Terrace West, and Terrace East must refrain from visiting or making deliveries to the campus until the morning of August 30th unless absolutely necessary.
Families and friends of residents in these facilities must wait until the morning of August 30th to resume outdoor visits.
To make arrangements for essential medical appointments, please contact Manager of Community Enrichment for Menno Place Apartments, Cheryl Dawes, at cheryl.dawes@mennoplace.ca or 604-851-4020. Essential grocery deliveries can be made with the receptionists.
Pavilion Independent Living residents may continue to have registered visitors and outdoor visits. Menno Home and Hospital Safe Social Visits will also continue as before.
We are grateful for the many messages of encouragement (like this one) that we received over the weekend:
“Thank you so much for all your careful work during these challenging times. I am praying for you. I have complete confidence that you are doing everything possible to keep the residents safe.”
Thank you for your cooperation and love for the residents and staff of Menno Place. We will continue to send necessary updates to the situation.
Karen Biggs
CEO, Menno Place
Have you found our Family & Friends website? For information and updates, go to: www.MennoPlaceLife.com
For information and discussion with others whose loved one lives at Menno Place, please ask to join the Menno Place Family & Friends Facebook Group.
FAQ’s:
How do I make essential grocery deliveries to my loved one until August 30th?
Essential grocery deliveries can be made 9am to 11:30am 7 days a week (on weekends, a phone number for dietary staff is posted on the outside door. Call and the dietary team will come to receive the groceries from you). Please remember to keep groceries “essential” until August 30th as to not overrun the receptionists. Primrose Garden grocery deliveries can be made at the main door with Brenda. Terrace East and Terrace West deliveries can be made at the Terrace East main door with Claire. If you use Save On or another grocery delivery service, deliveries also need to be during the hours mentioned above. Deliveries for Terrace East & West have to be made at the Terrace East main entrance.
My loved one lives in the Terrace East Assisted Living Apartments. If there was no COVID-19 exposure in Terrace East, why are they being asked to abide by the isolation period until the morning of August 30th?
Out of an abundance of caution. The Terrace East building is connected to Terrace West.
When will the rotating dining room schedule resume in Primrose Gardens, Terrace West and Terrace East?
Meals in the dining rooms in these buildings will resume after August 30th if there is no change to the situation. Residents will receive their invitations as before.
I have a Safe Social Visit booked with my loved one in Menno Home or Hospital. Should I reschedule my visit until after August 30th?
There has been no exposure to residents in Menno Home or Hospital. The Safe Social Visit sites are also in separate buildings from the exposure. You may keep your appointment if you are comfortable doing so.
If it is more than 24 hours before your appointment, you can reschedule quickly and easily by clicking on the ‘Change/Cancel’ button at the bottom of your appointment confirmation email. Please keep in mind that Safe Social Visits are on a rotating schedule through our units, and it may be several weeks until a time slot for your loved one’s unit becomes available again.
If you would like to cancel or reschedule and it is less than 24 hours before your appointment, please contact Life Enrichment Coordinator, Garry Janzen at garry.janzen@mennoplace.ca or 604-851-1332.
My loved one does not live in the exposed buildings. Why are you notifying me?
Out of an abundance of caution. It is important to us that you are aware of all COVID-19 related news.